our satisfaction matters to us. If something isn’t right with your order, here’s how we handle it.
Eligibility for Return/Exchange You can request a return or exchange within 3 days of receiving your order if:
- The item is damaged or defective
- You received the wrong item
- The item significantly differs from what was shown on the website
Items must be unused, unworn, and in their original packaging with tags intact.
Items Not Eligible for Return
- [e.g. Innerwear, used or altered items, sale/clearance items — adjust to your policy]
How to Request a Return/Exchange
- Contact us via WhatsApp or email at Darmanpakistan@gmail.com within 3 days of delivery, including your order number and photos of the issue.
- Our team will review your request and confirm the next steps.
- Once approved, we’ll arrange for the item to be picked up or ask you to send it back.
Refunds
- For Cash on Delivery orders, approved refunds will be processed via [bank transfer / JazzCash / Easypaisa — specify].
- Refunds are issued after we receive and inspect the returned item.
- Please allow . 3 business days for the refund to be processed.
Exchange If you’d like a different size or color instead of a refund, let us know when you contact us — subject to availability.
Damaged or Wrong Items If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with photos, and we’ll resolve it at no extra cost to you.
Need help?
Contact Us Email: Darmanpakistan@gmail.com
Phone/WhatsApp: 0340-4544566
